Out-of-court resolution of consumer disputes

Effective from 9 October 2026

If you are a consumer and could not resolve a dispute with us directly (see Complaints and service terms), you can file an application for out-of-court dispute resolution.

Out-of-court dispute resolution body

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24, 120 00 Praha 2
Web: coi.gov.cz

File an application online (ČOI)

Information on out-of-court resolution of consumer disputes (ADR) on the ČOI website

Good to know

• Only a consumer can file the application, i.e. a natural person not acting within their business activity.
• The application can be filed no later than 1 year after you first raised the claim with us.
• You must show with the application that you first tried to resolve the dispute directly with us.
• According to ČOI, out-of-court dispute resolution is generally free of charge.

The information is based on the official ČOI website (checked on 9 October 2026). If your claims fall outside the scope of ADR, you can turn to the competent court.